Help center
How can we help?
Search the most common questions, or open a guide in the docs.
Browse by topic
Getting started
Create a workspace, connect your bank, and bring in your first sales.
Integrations
Connection status, setup steps, and sync behavior for each platform.
Reports
Profit and loss, balance sheet, cash flow, and monthly explanations.
Accounting
Journal entries, rules, divisions, and how postings reach the ledger.
Plans and billing
Compare plans, trials, and what each tier includes.
Troubleshooting
Fix sign-in problems, sync errors, and payment issues.
Common questions
How do I connect my bank and sales channels?
Open Integrations in the app. Bank accounts connect through Plaid and Stripe connects directly. eBay, Amazon, and Shopify are rolling out in stages, and Etsy, Poshmark, and others are planned. The integrations page shows the current status of each.
Can I move my books from QuickBooks or Xero?
Yes. In Settings, open Import and export for a step-by-step migration wizard that reads QuickBooks and Xero exports. You can also import CSV files.
How does the free trial work?
Paid plans start with a 30-day trial. When it ends, choose a plan or stay on the free plan, which has no time limit.
Is my financial data secure?
Data is encrypted in transit and at rest. Bank connections run through Plaid, so Eclipse never sees your bank login. We never sell your data.
Are these real double-entry books?
Yes. Every transaction posts balanced debits and credits to a chart of accounts, and you can lock a period once you close it.
Can my accountant work in my books?
Yes. Invite them from Team and access with the External Accountant profile, or pick another built-in profile such as Bookkeeper or Viewer.
How do I cancel my subscription?
In Settings, open Billing and choose Manage billing. You can cancel there, and your data stays in your workspace if you come back.
Do you offer phone support?
Not yet. Email [email protected], or when you are signed in, open Support in the app to file a ticket with screenshots attached.
Still stuck?
Talk to a person
Open a ticket
Signed in? File a ticket from the app with screenshots and page details attached.
Open support